Your account

Delete your account

piclink app on the App Store and Google Play and piclink web dashboard. Controller: Rodrigo Ricardo Méndez Gallegos.

This page explains how to delete your piclink account, the same one you use in the app and on the web dashboard, and what happens to your data. Deleting it is permanent: what is deleted cannot be recovered.

If you pay for your plan through the App Store or Google Play, deleting your account does not cancel the subscription. Cancel it first in the store: on iPhone, in Settings, your name, Subscriptions; on Android, in Google Play, your profile, Payments and subscriptions, Subscriptions.

1. In the app

1. Open the piclink app and sign in to your account.
2. Tap More, in the bottom bar.
3. Go to Settings.
4. Tap Delete account and confirm.

The account is deleted right away and you are signed out on the phone.

2. Without the app

If you no longer have the app, cannot sign in or only use the web dashboard, ask us by email:

1. Write to hola@piclink.mx with the subject “Delete my piclink account”, ideally from the email you used to create the account.
2. If you write from another email, include the account’s email or username. Before deleting anything we will ask you to confirm it is yours.
3. We delete it within 20 business days at most and let you know by email once it is deleted.

Email us to delete my account

3. What is deleted

• Your account and your access: email, password and sign-in with Google or Apple.
• Your public profile, your site and your piclink link.
• Your galleries with their photos and videos, including those in the trash, and what your clients did in them: selections, favorites and comments.
• Your clients, projects, quotes, calendar and reviews.
• Your AI Studio images and your connections to other services, such as Google or Adobe Lightroom.
• Your customer data at Stripe; this cancels the plan you pay for on the web.

Files are removed from our storage when the account is deleted. Anything left in backups disappears from them within 30 days at most.

4. What is kept and for how long

• Payment records (AI Studio packs, domains, sales from your store and partner program commissions): up to 5 years, the period required by Mexican tax law. They do not include your photos.
• App Store or Google Play purchases: the purchase record, no longer linked to your account, for as long as the store keeps charging it or you can restore it with a new account.
• Content safety reviews and anti-abuse records (for example, how many WhatsApp notices were sent): for as long as they are needed to prevent abuse and respond to requests from authorities.

5. Deleting only some data

You do not need to delete your account to delete a gallery, photos, clients or projects: you can do it from the app or the dashboard. For any other data, email us at hola@piclink.mx; the details are in the Privacy Notice.